Spanish customer experience officer

Our client is a reputable and well – established investment firm with headquarters in Limassol, Cyprus and representative offices in various cities abroad. They are looking to add Spanish-Speaking Customer Experience Officers to their dynamic team.

Job Responsibilities

Deal with clients’ inquiries via live chat, email and telephone

Perform personal clientele analysis and take actions as required

Handle client inquiries appropriately and ensure that high level service is provided

Promote available products and services to clients

Develop and maintain excellent relationships with prospective and existing clients

Cooperate effectively with other departments as required

Contribute to team effort by achieving targeted results

Requirements

Degree in a business-related field

Client handling experience in the financial services sector is a definite plus

Fluent Italian speaker with excellent oral and written skills in English

Ability to multitask and maintain a high-level of organization

Outstanding communication and interpersonal skills

Excellent computer literacy

Valid work permit required

Benefit from:

Attractive remuneration package

Private health insurance

Corporate pension fund

Food allowance

Intellectually stimulating work environment

Continuous personal development and international training opportunities