Vehicle operations technician

Job Title: Aftersales Officer Luma Developers is seeking an organized and client-focused Aftersales Officer to join our team in Paphos. This is a full-time, on-site role for a mid-level professional with experience in client handling, operations, property management, service coordination, or structured follow-up processes. About the Role As an Aftersales Officer, you will support clients after the sale, coordinate handovers, track requests, and ensure post-sale matters are handled professionally and on time. Key Responsibilities - Client Communication & After-Sale Support • Act as a main contact point for clients after the sale • Handle client questions, requests, and concerns professionally • Provide updates on progress, timelines, handovers, and pending matters - Handover Coordination • Coordinate property handovers with clients and internal teams • Prepare and maintain handover documents and confirmations • Arrange appointments and ensure handover steps are completed - Snagging, Defects & Warranty Follow-Up • Record and follow up on snagging, defects, warranty items, and complaints • Coordinate with contractors, suppliers, and maintenance teams • Track issue completion, photos, confirmations, and client sign-offs - CRM & Request Tracking • Maintain accurate CRM records for requests, deadlines, and status updates • Monitor open tasks and follow up until completion • Prepare concise updates for management - Internal Coordination • Coordinate with sales, administration, construction, and management • Follow up internally on agreed actions and timelines • Escalate urgent or delayed matters when needed - Documentation & Administrative Support • Keep organized client, unit, request, and handover files • Assist with client forms, and post-sale documentation • Support aftersales checklists, templates, and procedures Requirements & Skills - Education & Experience • Diploma or degree in Business, Real Estate, Hospitality, Construction, or related field • 3-5 years experience in operations, client service, property management, coordination, or similar • Direct aftersales experience is advantageous but not mandatory • Real estate, property development, construction, or property management experience is a strong advantage - Technical Skills • High level of computer literacy • Good knowledge of Microsoft office • CRM or task-management experience • Strong record-keeping and follow-up ability - Languages • Excellent English is mandatory, written and spoken • Greek or any additional language will be considered an advantage - Availability • Full-time availability is required • The position is on-site and based in Paphos What We’re Looking For • Mature, reliable, and professional attitude • Strong communication and client-handling skills • Organized, structured, and solution-oriented mindset • Ability to manage multiple requests and deadlines • Attention to detail and accurate documentation • Calm and professional approach to complaints or urgent issues • Proactive follow-through from start to finish What We Offer • Opportunity to work in a growing real estate development company • Collaborative and professional working environment • Long-term career growth potential