Spanish speaking customer support agent

Our client, a leading global financial services provider, is looking for a proactive and talented Customer Relations Agent to join their team. In this full-time position at their office, you will be responsible for maintaining customer relationships and providing excellent service to their clients.

Job Responsibilities

Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.

Deliver excellent customer service and ensure a positive customer experience.

Process customer requests, such as opening new accounts, updating personal information, and handling transactions.

Identify and pursue sales opportunities and cross-selling within the existing customer base.

Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.

Record customer interactions and maintain relevant information in the customer system.

Proactively communicate with customers about new products, services, and promotions.

Requirements

Native speaker with excellent communication skills, both written and verbal.

Customer-oriented mindset and strong problem-solving skills.

Passionate about IT and possesses strong computer skills.

Experience in a customer service or customer relations role is a plus.

Experience in the financial sector and knowledge of investment products is a bonus.

Good organizational skills and ability to multitask.

Team player with the ability to work independently.

What we offer:

Competitive salary and benefits package.

Opportunities for professional growth and development within a dynamic, global company.

A supportive and collaborative work environment that values diversity and inclusion.

Access to advanced tools and resources to excel in your role.