Customer support officer

Job Description:OverviewJoin Our International Team as a Forex Sales Agent in LimassolAre you motivated, enthusiastic, and ready to grow your career in the thriving financial industry? We are seeking Forex Sales Agents, both with and without prior experience, to join our dynamic team at our headquarters in Limassol.About the Role:As a Forex Sales Agent, your primary responsibility will be to expand our client base, drive revenue, and identify new business opportunities within a multicultural environment. You will promote our forex trading services, build strong client relationships, and support the company’s growth objectives.Responsible ForDevelop and maintain relationships with potential and existing clientsPromote forex trading services and featuresIdentify sales opportunities and convert leads into loyal clientsProvide excellent customer support and guidance on forex productsCollaborate with the team to achieve sales targetsStay informed about financial markets and industry trendsOther Benefits- A positive, healthy working environment- Ongoing personal development and training opportunities- Opportunities for professional growth and personal development- 21 days of annual leave- A friendly and supportive work environment that promotes work-life balance- Engaging team events, team building activities, and exciting prizesSpecific Skills- Fluent in English (other languages are an advantage)- Prior sales experience is a plus but not mandatory for entry-level applicants- Strong negotiation and closing skills- Excellent interpersonal, verbal, and written communication skills- Knowledge of financial markets is advantageous- Enthusiastic, energetic, and self-motivated with strong sales skills

Our client is a growing supplier of high-quality raw materials and supplies for the manufacturing industry, committed to helping businesses create exceptional products through reliable sourcing and outstanding customer support. The company works closely with small, medium, and large enterprises, providing a seamless purchasing experience and building long-term relationships through ongoing guidance and service.If you are passionate about working in a dynamic B2B environment and are interested in joining a rapidly growing organization that values professional development and invests in its people, you may be the ideal candidate for the role of Procurement & Supply Chain Officer.Job BriefWe are looking for a detail-oriented and strategic Procurement & Supply Chain Officer to manage our client’s sourcing activities and supply chain operations. In this role, you will be responsible for identifying and sourcing high-quality raw materials, negotiating with international and local suppliers, managing lead times, and maintaining optimal inventory levels to support the company’s continued growth and operational efficiency.Job ResponsibilitiesResearch, identify, and evaluate potential global and local suppliers for wax, wicks, fragrances, and packaging.Negotiate contract terms, pricing, payment terms, and delivery schedules to ensure cost-efficiency and quality.Place purchase orders, track shipments, and liaise with freight forwarders to ensure timely arrival of goods at our premises.Monitor stock levels and forecast demand to prevent stockouts or over-purchasing of raw materials.Review supplier invoices, maintain accurate purchase records, and prepare detailed cost analyses and budget reports.Collaborate with the warehouse team to inspect incoming shipments for quality and address any discrepancies or damages with vendors.Continuously assess supply chain risks and identify opportunities to streamline procurement workflows and reduce costs.Accurately input new product data, specifications, and pricing into SAP Business One and update our internal ERP system to sync inventory with the website/e-shop.RequirementsBSc in Supply Chain Management, Logistics, Business Administration, or a relevant field.Proven work experience as a Procurement Officer, Purchasing Agent, or Supply Chain Officer (experience in manufacturing, chemicals, or B2B product sourcing will be considered an advantage).Strong knowledge of international sourcing, shipping terms (Incoterms), and vendor evaluation practices.Hands-on experience with ERP/accounting software (knowledge of SAP Business One considered an advantage) and advanced proficiency in MS Excel.Solid analytical capabilities with the ability to analyze market trends, conduct cost-benefit analyses, and manage budgets.Fluency in both Greek and English (written and verbal)Sharp negotiation tactics, exceptional organizational skills, and a proactive, problem-solving mindset.What We OfferAn attractive remuneration package will be offered to the successful candidate according to qualifications and previous experience.Working hours: 09:00 – 17:00 (Monday – Friday)Location: Office/Warehouse in Kaimakli, NicosiaBenefits: 13th Salary & opportunities for professional growth.

Our client is a store founded in 1978 in Limassol with the aim of importing and distributing selected DIY products for professionals and individuals.Job ResponsibilitiesCoordinating, supervising, and monitoring store operations to ensure accurate, high-quality execution within set timeframes.Continuously improving processes and systems and managing changes effectively.Ensuring the availability of necessary resources and a suitable work environment for the store’s operations.Communicating the company’s strategic goals to staff and the role of the store in achieving them.Setting store goals and distributing them among the store’s departments.Providing ongoing support and feedback to store staff and addressing professional issues.Evaluating staff members based on the current assessment system.Utilizing and developing the professional skills of the store’s personnel.Motivating department staff to improve performance (quantitative and qualitative).Planning and monitoring work schedules and annual leave for store personnel.Managing the store’s cash register and expenses (e.g., overtime).Resolving administrative issues (e.g., repairs).Sales & Customer ServicePromoting store sales.Encouraging cross-sales for products from other departments.Promoting products on offer.Effectively serving both internal and external customers in-store and over the phone.Preparing and managing order forms and/or customer offers for timely and accurate completion.Informing the Purchasing Department about necessary orders to cover product shortages for existing customer orders.Making recommendations to the Purchasing Department for new products and/or increased needs for existing products.Inspecting returned products.Organization & Stock ReplenishmentEnsuring stock accuracy and completeness for correct categorization and timely replenishment.Ensuring accurate and immediate product pricing.Ensuring correct shelf organization according to the given instructions.Submitting timely requests to the Central Warehouse for replenishment.Maintaining workspace cleanliness.Credit ControlMonitoring customer credit balances and managing overages with the Credit Control Department.Tracking shipment waybills to customers to convert them into invoices within company policy time limits.Health and SafetyImplementing and monitoring health and safety policies and procedures, informing the Health & Safety Officer about issues and improvements.Notifying the Health & Safety Officer of any accidents within store premises.Notifying the Health & Safety Officer of any work-related accidents and illnesses among staff.Other DutiesOpening and closing the store.Any other duties assigned by the authorized Supervisory Authority.RequirementsVery good knowledge of Greek and English languagesAt least 3 years of experience in a similar leadership positionHolder of a degree or diploma in Business Administration or another related field of study will be considered an additional qualificationBasic knowledge of computers and Microsoft Office programs (Excel, Word)LeadershipPersonnel Management & DevelopmentDecision Making & Problem SolvingChange ManagementCustomer ServiceInitiativeResult OrientationTeamwork and CollaborationFlexibilityBenefits:13th salary.22 days of leave per calendar year.Discount Card for shopping at the store.Five-day work week from Monday to Sunday with flexible hours.

Our client, a leading global financial services provider, is looking for a proactive and talented Customer Relations Agent to join their team. In this full-time position at their office, you will be responsible for maintaining customer relationships and providing excellent service to their clients.Job Responsibilities Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.Deliver excellent customer service and ensure a positive customer experience.Process customer requests, such as opening new accounts, updating personal information, and handling transactions.Identify and pursue sales opportunities and cross-selling within the existing customer base.Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.Record customer interactions and maintain relevant information in the customer system.Proactively communicate with customers about new products, services, and promotions.RequirementsNative speaker with excellent communication skills, both written and verbal.Customer-oriented mindset and strong problem-solving skills.Passionate about IT and possesses strong computer skills.Experience in a customer service or customer relations role is a plus.Experience in the financial sector and knowledge of investment products is a bonus.Good organizational skills and ability to multitask.Team player with the ability to work independently.What we offer:Competitive salary and benefits package.Opportunities for professional growth and development within a dynamic, global company.A supportive and collaborative work environment that values diversity and inclusion.Access to advanced tools and resources to excel in your role.