Customer support representative

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.Job ResponsibilitiesDealing directly with clients’ queries over chat system and e-mailAnswering clients’ requestsPromoting products and services to clientsOptimize customers’ satisfactionInteracting with other departments as necessary to meet clients’ needsMaintaining professionalism in all instancesRequirementsAble to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)Experience preferred but not mandatoryExcellent command of the English languageAttention to detail and quality of workComputer literate and proficient user of ExcelEuropean citizenshipRemuneration & Benefits:Career development21 days Paid Annual Leave3 days Sick LeaveMedical Health InsuranceComplimentary lunchTeam Building ActivitiesMonetary voucher on Birthdays and additional occasionsEmployee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and moreReferral BonusPaid TrainingUnlimited daily snacks and beveragesSupportive and positive working environment

Housekeeping Floor Supervisor Wanted – Larnaca Hotel We are seeking a detail-oriented and experienced Housekeeping Floor Supervisor to join our hospitality team at our hotel in Larnaca. You will play a vital role in maintaining our high standards of cleanliness, guest satisfaction, and team efficiency.Key Responsibilities Supervision: Oversee daily operations of room attendants and house persons on assigned floors.Inspections: Inspect guest rooms, corridors, and service areas to ensure pristine cleanliness.Inventory Control: Monitor linen supplies, cleaning chemicals, and guest amenities on each floor.Training: Assist in training, mentoring, and motivating new and existing housekeeping staff.Reporting: Report maintenance issues, maintenance requests, and lost-and-found items immediately.Requirements Experience: Minimum 1–2 years of experience as a Housekeeping Supervisor or Senior Room Attendant.Language Skills: Fluent English is required. Greek or Russian language skills are a strong plus.Leadership: Strong communication skills and the ability to lead a diverse team.Detail: Exceptional eye for detail and high standards of cleanliness.Flexibility: Ability to work shifts, including weekends and public holidays.What We Offer Competitive remuneration package Continuous training and career development Duty meals and uniform provided

Founded 11 years ago in Limassol, our client specializes in delivering cutting-edge solutions to businesses across Cyprus. Their products focus on the development of mobility and cloud-based applications, with a strong emphasis on Business Intelligence, helping their clients drive measurable revenue growth. This growth is largely achieved by enabling businesses to operate fully on mobile platforms—streamlining and executing every part of their daily operations through cloud or mobile applications.They provide end-to-end solutions for sales teams (Mobile Commerce) as well as for B2B websites, empowering businesses to optimize their processes and performance.Their vision is to eliminate paperwork barriers for businesses in Cyprus, allowing them to enhance service quality and strengthen their competitiveness against international players.As their client base and demands continue to grow rapidly, they are looking for a capable and well-qualified individual who can deliver an excellent support experience to their clients.Job ResponsibilitiesCustomer Support over the phoneRecord-keeping of suggestions and issuesVisiting client’s offices for technical supportClient training on how to use the Coprime platformRequirementsBachelor’s Degree in Computer Science or Diploma in IT or in another relevant fieldVery good knowledge of the Android PlatformVery good knowledge of the Greek and English languagePrevious work experience in Customer Support will be considered a plusExcellent communication skillsProblem-solving skillsPleasant and polite natureAbility to complete work duties quickly and with attention to detail Offices are located on the Limassol Promenade and Latsia Office in Nicosia (Either location is an option)Word Schedule 5-days a week with no overtimeWorking hours: 08:00 – 13:00 14:00 – 17:00On-going trainingGross Salary 1450€ during probation period and 1600€ after that (probation period is 3-6 months long)13th salaryBonus once a year based on personal performance and general company performance

Senior Casino DealerAbout the RoleWe are seeking an experienced and professional Casino Dealer to join our gaming operations team. The successful candidate will be responsible for conducting casino games in accordance with company procedures, gaming regulations, and the highest standards of customer service, security, and operational excellence.Key ResponsibilitiesDeal casino games accurately, professionally, and in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Maintain a clean, organized, and secure gaming table, including chips, cards, cash floats, and gaming equipment.Safeguard gaming equipment and ensure its proper use at all times.Clearly explain game rules and procedures to guests and answer game-related questions.Monitor gaming activities and maintain the appropriate level of game security.Promptly report operational issues, irregularities, or suspicious activities to management.Maintain strict confidentiality regarding company, customer, and business information.Adjust game pace to optimize both customer experience and table performance.Ensure compliance with betting limits and table-specific gaming rules.Maintain continuous awareness of players and gaming activities.Deliver exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Maintain professional grooming standards and comply with the company's dress code requirements.Attend meetings, training sessions, and professional development programs as required.Comply with all Anti-Money Laundering (AML), Responsible Gaming, health and safety, and security procedures.Perform additional operational duties, including chip handling and support for multiple gaming tables, when required.RequirementsExperienceMinimum 2 years of casino gaming experience.Proven experience dealing casino table games in a professional gaming environment.EducationSecondary school education or equivalent.Skills & CompetenciesGood knowledge of American Roulette and Blackjack.Knowledge of additional casino games will be considered a strong advantage.Good command of spoken English is essential.Additional language skills will be considered an advantage.Strong numerical and calculation skills.Excellent communication and customer service abilities.Strong attention to detail and accuracy.Ability to work effectively under pressure in a fast-paced environment.Personal AttributesProfessional, approachable, and customer-oriented.High level of integrity, honesty, and discretion.Self-motivated with a positive attitude.Strong sense of responsibility and accountability.Results-driven and committed to achieving performance objectives.Excellent interpersonal and teamwork skills.Ability to remain calm and focused in a busy gaming environment.Key Performance AreasConsistent adherence to gaming procedures and company standards.Continuous development of technical and operational skills.Comprehensive knowledge of casino games and services.Compliance with all health, safety, security, AML, and Responsible Gaming requirements.Delivery of exceptional customer service and guest satisfaction.What We OfferCompetitive salary package.13th salary.Professional and dynamic working environment.Ongoing training and development opportunities.Career progression within a leading gaming operation.International and multicultural workplace.

Key ResponsibilitiesLead Conversion: Contact warm leads to pitch our services and convert them into customers.Relationship Building: Identify client needs and clearly communicate our product's value.Target Achievement: Meet daily and monthly sales KPIs.CRM Management: Keep client records up to date in the system.RequirementsStrong communication and persuasive skills.High energy, resilience, and a results-driven attitude.Fluency in English (additional languages are a plus).Experience in FX at least a year No visa work permit status is providedWhat We OfferCompetitive base salary + uncapped commission.Clear career progression.Dynamic and supportive team environment.

We're Hiring – Call Centre Receptionist Join the Cosmos Car Rental Team! Cosmos Car Rental is looking for a friendly, organised, and customer-focused Call Centre Receptionist to join our growing team. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities: Answer incoming calls and respond to customer enquiries professionally. Assist customers with vehicle reservations, amendments, and cancellations. Welcome and assist customers visiting the office. Coordinate bookings and communicate with branch staff. Provide accurate information about our vehicles, services, and rental policies. Handle emails and other customer communications promptly. Maintain customer records and ensure excellent service at every stage. Requirements: Excellent communication skills in English (additional languages are an advantage). Strong computer and telephone skills. Friendly, positive, and professional attitude. Ability to multitask and work under pressure. Previous experience in customer service, reception, or a call centre is preferred but not essential. Excellent organisational and problem-solving skills. What We Offer: Full training and ongoing support. Friendly and professional working environment. Full-time, permanent position. If you're passionate about delivering outstanding customer service and would like to become part of the Cosmos Car Rental family, we'd love to hear from you.