Customer support officer

Our client has been a leading provider of turnkey gaming platform solutions, empowering partners worldwide to launch, operate, and scale successful online casino and sportsbook brands.As they continue to grow, they are looking for a motivated and detail-oriented RiskOfficer to join their team in Limassol. This is an excellent opportunity for a professional who has experience in payments, risk, or operational roles to work in a professional environment that will have opportunities to learn and grow professionally within a strong team.Processing new client account openings in line with KYC requirements and internal proceduresReviewing and updating existing client accounts to ensure all documentation and information remain accurate and up to dateMonitoring customer accounts and transactions to identify potential fraud, risk, or unusual activityInvestigating, documenting, and escalating suspicious transactions in accordance with company policies and proceduresReviewing and processing customer deposit and withdrawal requests in a timely and accurate mannerCommunicating with banks and payment service providers when required to support smooth payment operationsUsing internal risk, fraud, and payment systems to support healthy deposit conversion rates and manage chargeback levelsResponding to and resolving customer queries in a professional, efficient, and customer-focused mannerCollaborating closely with other departments to ensure a smooth client experience and operational efficiencyEnsuring ongoing compliance with internal policies and external regulatory requirementsMaintaining a high level of professionalism, accuracy, and confidentiality at all timesEscalating complex or unclear cases to management when necessaryRequirementsWillingness to work rotational 24/7 shifts: (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)Previous experience in payments, risk, or operational roles will be considered an advantageExcellent command of English, both written and spokenStrong attention to detail with a high level of accuracy in executionComfortable working with computers; basic to intermediate Excel skills requiredStrong sense of responsibility, reliability, and willingness to learnAbility to work in a fast-paced, structured operational environmentEuropean citizenship requiredBenefits & PerksContinuous learning and development opportunitiesOngoing training and professional growth programmes21 days of paid annual leavePaid sick leavePrivate medical health insuranceWeekly complimentary office lunchUnlimited snacks, coffee, and beveragesEmployee discounts across health, wellness, fitness, beauty, dining, and other servicesReferral bonus programBirthday vouchers and celebration perksRegular team-building activities and company eventsA supportive, collaborative, and inclusive working environment

Our client has been a leading provider of turnkey gaming platform solutions, empowering partners worldwide to launch, operate, and scale successful online casino and sportsbook brands.As they continue to grow, they are looking for a motivated and detail-oriented RiskOfficer to join their team in Limassol. This is an excellent opportunity for a professional who has experience in payments, risk, or operational roles to work in a professional environment that will have opportunities to learn and grow professionally within a strong team.Job ResponsibilitiesProcessing new client account openings in line with KYC requirements and internal proceduresReviewing and updating existing client accounts to ensure all documentation and information remain accurate and up to dateMonitoring customer accounts and transactions to identify potential fraud, risk, or unusual activityInvestigating, documenting, and escalating suspicious transactions in accordance with company policies and proceduresReviewing and processing customer deposit and withdrawal requests in a timely and accurate mannerCommunicating with banks and payment service providers when required to support smooth payment operationsUsing internal risk, fraud, and payment systems to support healthy deposit conversion rates and manage chargeback levelsResponding to and resolving customer queries in a professional, efficient, and customer-focused mannerCollaborating closely with other departments to ensure a smooth client experience and operational efficiencyEnsuring ongoing compliance with internal policies and external regulatory requirementsMaintaining a high level of professionalism, accuracy, and confidentiality at all timesEscalating complex or unclear cases to management when necessaryRequirementsWillingness to work rotational 24/7 shifts: (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)Previous experience in payments, risk, or operational roles will be considered an advantageExcellent command of English, both written and spokenStrong attention to detail with a high level of accuracy in executionComfortable working with computers; basic to intermediate Excel skills requiredStrong sense of responsibility, reliability, and willingness to learnAbility to work in a fast-paced, structured operational environmentEuropean citizenship requiredBenefits & PerksContinuous learning and development opportunitiesOngoing training and professional growth programmes21 days of paid annual leavePaid sick leavePrivate medical health insuranceWeekly complimentary office lunchUnlimited snacks, coffee, and beveragesEmployee discounts across health, wellness, fitness, beauty, dining, and other servicesReferral bonus programBirthday vouchers and celebration perksRegular team-building activities and company eventsA supportive, collaborative, and inclusive working environment

Our client specializes in the development of cutting-edge mobility applications that aim to directly increase revenue for their clients. This growth is driven by enabling businesses to go fully mobile, executing every part of their daily operations through cloud-based systems or mobile applications.Their vision is to eliminate paperwork barriers for businesses in Cyprus, allowing them to enhance service quality and strengthen their competitiveness against international companies.Job Description:They are seeking to hire an enthusiastic individual to join their team of Software Developers. The role will primarily involve developing new features and improving existing code within their Cloud Platform.Job ResponsibilitiesDevelop and maintain modern and functional code in PHP and MySQLUnderstand, implement and maintain data interfaces between Coprime and other systemsDeploy new code to existing customer serversRequirementsBachelor’s degree in Computer SciencePrevious experience working with PHP and MySQL will be considered an advantageGood verbal and written communication in the Greek and English LanguageSelf-motivated, comfortable working in a fast-moving software development teamWork Location: Nicosia Offices in LatsiaSalary: Range between 1600€ and 2000€ gross - dependent on skillset and prior experienceBenefits: 13th Salary + Extra Bonus depending on personal and company performanceWorking Hours: 08:00 – 13:00 14:00-17:00 or 09:00 – 13:00 14:00-18:00