Customer support officer

Our client has been a leading provider of turnkey gaming platform solutions, empowering partners worldwide to launch, operate, and scale successful online casino and sportsbook brands.As they continue to grow, they are looking for a motivated and detail-oriented RiskOfficer to join their team in Limassol. This is an excellent opportunity for a professional who has experience in payments, risk, or operational roles to work in a professional environment that will have opportunities to learn and grow professionally within a strong team.Job ResponsibilitiesProcessing new client account openings in line with KYC requirements and internal proceduresReviewing and updating existing client accounts to ensure all documentation and information remain accurate and up to dateMonitoring customer accounts and transactions to identify potential fraud, risk, or unusual activityInvestigating, documenting, and escalating suspicious transactions in accordance with company policies and proceduresReviewing and processing customer deposit and withdrawal requests in a timely and accurate mannerCommunicating with banks and payment service providers when required to support smooth payment operationsUsing internal risk, fraud, and payment systems to support healthy deposit conversion rates and manage chargeback levelsResponding to and resolving customer queries in a professional, efficient, and customer-focused mannerCollaborating closely with other departments to ensure a smooth client experience and operational efficiencyEnsuring ongoing compliance with internal policies and external regulatory requirementsMaintaining a high level of professionalism, accuracy, and confidentiality at all timesEscalating complex or unclear cases to management when necessaryRequirementsWillingness to work rotational 24/7 shifts: (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)Previous experience in payments, risk, or operational roles will be considered an advantageExcellent command of English, both written and spokenStrong attention to detail with a high level of accuracy in executionComfortable working with computers; basic to intermediate Excel skills requiredStrong sense of responsibility, reliability, and willingness to learnAbility to work in a fast-paced, structured operational environmentEuropean citizenship requiredBenefits & PerksContinuous learning and development opportunitiesOngoing training and professional growth programmes21 days of paid annual leavePaid sick leavePrivate medical health insuranceWeekly complimentary office lunchUnlimited snacks, coffee, and beveragesEmployee discounts across health, wellness, fitness, beauty, dining, and other servicesReferral bonus programBirthday vouchers and celebration perksRegular team-building activities and company eventsA supportive, collaborative, and inclusive working environment

Our client has been a leading provider of turnkey gaming platform solutions, empowering partners worldwide to launch, operate, and scale successful online casino and sportsbook brands.As they continue to grow, they are looking for a motivated and detail-oriented RiskOfficer to join their team in Limassol. This is an excellent opportunity for a professional who has experience in payments, risk, or operational roles to work in a professional environment that will have opportunities to learn and grow professionally within a strong team.Processing new client account openings in line with KYC requirements and internal proceduresReviewing and updating existing client accounts to ensure all documentation and information remain accurate and up to dateMonitoring customer accounts and transactions to identify potential fraud, risk, or unusual activityInvestigating, documenting, and escalating suspicious transactions in accordance with company policies and proceduresReviewing and processing customer deposit and withdrawal requests in a timely and accurate mannerCommunicating with banks and payment service providers when required to support smooth payment operationsUsing internal risk, fraud, and payment systems to support healthy deposit conversion rates and manage chargeback levelsResponding to and resolving customer queries in a professional, efficient, and customer-focused mannerCollaborating closely with other departments to ensure a smooth client experience and operational efficiencyEnsuring ongoing compliance with internal policies and external regulatory requirementsMaintaining a high level of professionalism, accuracy, and confidentiality at all timesEscalating complex or unclear cases to management when necessaryRequirementsWillingness to work rotational 24/7 shifts: (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)Previous experience in payments, risk, or operational roles will be considered an advantageExcellent command of English, both written and spokenStrong attention to detail with a high level of accuracy in executionComfortable working with computers; basic to intermediate Excel skills requiredStrong sense of responsibility, reliability, and willingness to learnAbility to work in a fast-paced, structured operational environmentEuropean citizenship requiredBenefits & PerksContinuous learning and development opportunitiesOngoing training and professional growth programmes21 days of paid annual leavePaid sick leavePrivate medical health insuranceWeekly complimentary office lunchUnlimited snacks, coffee, and beveragesEmployee discounts across health, wellness, fitness, beauty, dining, and other servicesReferral bonus programBirthday vouchers and celebration perksRegular team-building activities and company eventsA supportive, collaborative, and inclusive working environment

Casino DealerAbout the RoleWe are seeking enthusiastic and customer-focused individuals to join our team as Casino Dealers. No previous experience is required, as full paid training will be provided. The successful candidates will be responsible for delivering an exceptional gaming experience while ensuring compliance with company procedures, security standards, and responsible gaming practices.Key ResponsibilitiesDeal casino games professionally and accurately in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Explain game rules clearly and professionally to guests.Maintain game security and immediately report any suspicious activities or incidents.Keep gaming tables, chips, cards, cash floats, and equipment organized, clean, and secure.Monitor gaming activities and ensure compliance with operational procedures.Adjust the pace of the game to maximize customer satisfaction and table performance.Provide exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Recognize and greet regular customers professionally.Maintain a professional appearance and adhere to company grooming and uniform standards.Attend training sessions, team meetings, and development programs as required.Follow Anti-Money Laundering (AML) and Responsible Gaming policies and procedures.Perform additional operational duties, including chip handling and table support, when required.RequirementsEducationSecondary school education or equivalent.ExperiencePrevious casino or gaming experience is not required.Full paid training will be provided by the company.Skills & CompetenciesFluent English communication skills are essential.Additional languages will be considered a strong advantage.Strong numerical and mathematical abilities.Excellent communication and interpersonal skills.Ability to work accurately under pressure.Strong attention to detail and commitment to compliance procedures.Personal AttributesAbility to work rotating shifts in a 24/7 operation.Comfortable standing for extended periods.Energetic, reliable, and self-motivated.Professional appearance and excellent grooming standards.Strong customer service orientation.Ability to thrive in a fast-paced and dynamic environment.High level of integrity, accountability, and professionalism.Team-oriented with a positive attitude and willingness to learn.What We OfferFull paid professional training.Competitive salary package.13th salary.Career development and progression opportunities.Dynamic and international work environment.Ongoing training and professional development.Supportive team culture.Working HoursThis position operates on a rotating shift schedule within a 24/7 operation, including evenings, weekends, and public holidays.

Our client specializes in the development of cutting-edge mobility applications that aim to directly increase revenue for their clients. This growth is driven by enabling businesses to go fully mobile, executing every part of their daily operations through cloud-based systems or mobile applications.Their vision is to eliminate paperwork barriers for businesses in Cyprus, allowing them to enhance service quality and strengthen their competitiveness against international companies.Job Description:They are seeking to hire an enthusiastic individual to join their team of Software Developers. The role will primarily involve developing new features and improving existing code within their Cloud Platform.Job ResponsibilitiesDevelop and maintain modern and functional code in PHP and MySQLUnderstand, implement and maintain data interfaces between Coprime and other systemsDeploy new code to existing customer serversRequirementsBachelor’s degree in Computer SciencePrevious experience working with PHP and MySQL will be considered an advantageGood verbal and written communication in the Greek and English LanguageSelf-motivated, comfortable working in a fast-moving software development teamWork Location: Nicosia Offices in LatsiaSalary: Range between 1600€ and 2000€ gross - dependent on skillset and prior experienceBenefits: 13th Salary + Extra Bonus depending on personal and company performanceWorking Hours: 08:00 – 13:00 14:00-17:00 or 09:00 – 13:00 14:00-18:00