Customer service Jobs Ads in Germasogeia 4

At Adsterra we are engaged in online advertising, and our main project is the support and development of an international online advertising platform that is among the Top 3 in the world.We work with all the popular ad formats: popunders, in-page push, native and banners. Our partners include direct advertisers, webmasters, affiliate programmes, networks and affiliates.Currently we are expanding and looking for a Customer Service Specialist to join the Publishers team on night shifts, based in Cyprus.Schedule: 2/2, twelve-hour shifts from 21:00 to 09:00 (Cyprus Time). Fully remote work is possible.What you will doAnswer incoming questions from publishers around the world through Live Chat (Intercom), tickets, email and other channels;Troubleshoot common and less common issues with online advertising;Pass information about publishers on to the relevant teams in a timely manner;Work with QA on reviewing and correcting responses;Go through a large amount of training: we care about the quality of our service, so we invest heavily in developing the team.What we are looking forRight to live and work in Cyprus; Spoken and written English at B2 or above;Composure under pressure, friendliness and strong communication skills;Willingness to work with routine and repetitive tasks;A troubleshooting and problem-solving mindset.Nice to haveRelevant experience in client service, guest service or technical support;Basic understanding of HTML and CSS, CMS experience, or general technical literacy;Familiarity with ticketing systems;Understanding of advertising formats (popunder, in-page push, native, banner);What we offerSalary of 1700 EUR gross, plus a KPI bonus of up to 500 EUR per month after three months;Official employment in accordance with Cyprus law and medical insurance;The option of working fully remotely, or from our office in the Germasogeia area, Limassol, with a sea view;Onboarding and training with a mentor who is genuinely invested in you;Room to grow into other roles within the company;Compensation for English and Greek lessons;Compensation for sports activities;A friendly corporate culture with regular team events and meetups;Simple, direct communication between teams with no bureaucracy. Lack of experience is not a problem, we will teach you everything, but a good level of English matters to us. So please also include a detailed answer in English to this question: what attracts you to a client support role?

ΖΗΤΕΙΤΑΙ ΥΠΑΛΛΗΛΟΣ ΓΙΑ ΠΡΑΚΤΟΡΕΙΟ ΣΤΟΙΧΗΜΑΤΩΝ – ΛΕΜΕΣΟΣΑναζητούμε υπεύθυνο και ευγενικό άτομο για εργασία σε πρακτορείο στοιχημάτων στη Λεμεσό.Προσόντα:* Δεν απαιτείται προηγούμενη εμπειρία – παρέχεται πλήρης εκπαίδευση.* Καλή γνώση Ελληνικών ή Αγγλικών.* Βασικές γνώσεις ηλεκτρονικού υπολογιστή.* Υπευθυνότητα, συνέπεια και άριστη εξυπηρέτηση πελατών.* Δυνατότητα εργασίας σε βάρδιες και Σαββατοκύριακα.Προσφέρονται:* Ανταγωνιστικός μισθός.* Σταθερή εργασία.* Ευχάριστο και επαγγελματικό περιβάλλον.* Προοπτικές εξέλιξης.Οι ενδιαφερόμενοι μπορούν να αποστείλουν το βιογραφικό τους ή να επικοινωνήσουν τηλεφωνικά.

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.Job ResponsibilitiesDealing directly with clients’ queries over chat system and e-mailAnswering clients’ requestsPromoting products and services to clientsOptimize customers’ satisfactionInteracting with other departments as necessary to meet clients’ needsMaintaining professionalism in all instancesRequirementsAble to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)Experience preferred but not mandatoryExcellent command of the English languageAttention to detail and quality of workComputer literate and proficient user of ExcelEuropean citizenshipRemuneration & Benefits:Career development21 days Paid Annual Leave3 days Sick LeaveMedical Health InsuranceComplimentary lunchTeam Building ActivitiesMonetary voucher on Birthdays and additional occasionsEmployee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and moreReferral BonusPaid TrainingUnlimited daily snacks and beveragesSupportive and positive working environment

Founded 11 years ago in Limassol, our client specializes in delivering cutting-edge solutions to businesses across Cyprus. Their products focus on the development of mobility and cloud-based applications, with a strong emphasis on Business Intelligence, helping their clients drive measurable revenue growth. This growth is largely achieved by enabling businesses to operate fully on mobile platforms—streamlining and executing every part of their daily operations through cloud or mobile applications.They provide end-to-end solutions for sales teams (Mobile Commerce) as well as for B2B websites, empowering businesses to optimize their processes and performance.Their vision is to eliminate paperwork barriers for businesses in Cyprus, allowing them to enhance service quality and strengthen their competitiveness against international players.As their client base and demands continue to grow rapidly, they are looking for a capable and well-qualified individual who can deliver an excellent support experience to their clients.Job ResponsibilitiesCustomer Support over the phoneRecord-keeping of suggestions and issuesVisiting client’s offices for technical supportClient training on how to use the Coprime platformRequirementsBachelor’s Degree in Computer Science or Diploma in IT or in another relevant fieldVery good knowledge of the Android PlatformVery good knowledge of the Greek and English languagePrevious work experience in Customer Support will be considered a plusExcellent communication skillsProblem-solving skillsPleasant and polite natureAbility to complete work duties quickly and with attention to detail Offices are located on the Limassol Promenade and Latsia Office in Nicosia (Either location is an option)Word Schedule 5-days a week with no overtimeWorking hours: 08:00 – 13:00 14:00 – 17:00On-going trainingGross Salary 1450€ during probation period and 1600€ after that (probation period is 3-6 months long)13th salaryBonus once a year based on personal performance and general company performance