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Customer support representative - english and german speakers

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Limassol, Limassol - Agios Nicolaos

Posted: 31.05.2024 15:22 Ad ID: 5144116

Job type: Full-time
Experience: Any
On-site/Remote: On-site

Translate to: Ελληνικα English Русский Deutsch

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Our client, a leading the iGaming entertainment company based in Limassol is currently seeking a Customer Support Representative to join their expanding team. As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You will be representing the company thus you must possess a vibrant and responsible character as well as be able to work shifts.

Responsibilities:

• Effectively communicating with customers in their designated language.

• A high emphasis on quality, with particular attention to detail and accuracy.

• Providing an outstanding client experience and resolving issues on first contact.

• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.

• Responding to client inquiries via Webchat, Email and Phone in a timely and professional way.

• Escalating requests where needed.

• Thoroughly investigating player concerns.

• Promoting a “Safer Gaming” philosophy.

• Staying up to date on rules, processes and licensing needs.

• Contributing to collective effort by achieving necessary results

• Go above and beyond when engaging customers

• Taking part in the Onboarding Programs.

Requirements:

• English fluency

• Proven customer service experience is welcomed but not mandatory since the company provides

• comprehensive in-house training.

• Strong communication/public relations along with active listening skills required.

• Customer orientation and the ability to adapt and respond to diverse sorts of characters

• Proficiency working on computers and touch typing are required.

• Ability to perform under pressure

• Accountability and conscientiousness

What's in it for YOU?

• Excellent work environment

• Attractive salary package

• Monthly and Annual incentive Bonus

• Monetary vouchers on birthdays and other special occasions

• Fully equipped kitchen and in-house entertaining space

• Options to enroll in company's medical insurance plan

• Possibilities to enroll in Company's pension plan

• Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities.

• Casual Dress Code

• A chance to advance professionally inside one of the world's largest iGaming organizations.

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