Retention agents german speakers

We are looking for a Junior Retention Agent to join our English‑speaking desk, supporting the AU & CA markets.This is an excellent opportunity for young, motivated individuals who want to grow quickly in a fast‑paced environment.🎯 Key ResponsibilitiesManage client relationships and maintain regular communication.Support clients with platform questions, account activity, and basic inquiries.Promote company products and services in a professional manner.Identify client needs and provide suitable solutions.Maintain a high level of customer satisfaction.Work closely with the team to achieve desk targets.📌 RequirementsUp to 6 months of experience in retention, sales, customer support, or a similar roleStrong communication skills in EnglishMotivation to learn and grow in the financial/forex industryAbility to work in a fast‑paced, dynamic environmentPositive attitude and willingness to develop professionally💼 What We OfferHighest commission structure on the market and always hot leads Strong growth opportunitiesSupportive and energetic teamExposure to AU & CA marketsDynamic, fast‑growing environment

Job Description We are looking for a Sales Operations Manager to support our Business Development department. The role involves CRM and VoIP system administration, ensuring data quality, and maintaining consistent operational standards. You will be responsible for tracking sales team performance, preparing KPI reports, and providing management with accurate, timely insights. This position also plays a key role in optimizing business processes and supporting overall sales efficiency. Responsibilities CRM administration: user creation and configuration, setup of automated lead assignment rules, manual lead distribution, and additional system configuration. Data quality control in CRM and enforcement of unified standards (client statuses, comments, data accuracy, and updates). Monitoring CRM usage efficiency by managers and providing recommendations for process improvements. Maintaining and regularly updating process documentation and guidelines (CRM, KPIs, reporting). Tracking key operational metrics of the business development team (activity, efficiency, workload). Preparing consolidated KPI reports and analytical summaries of the department’s performance. Refreshing and validating report data on a daily, weekly, and monthly basis. VoIP system administration: managing user accounts, configuring system parameters, and troubleshooting. Ensuring reporting transparency and providing relevant data to management. Requirements 2+ years of experience in CFD Brokerage in Sales Operations, Business Operations, or a similar role. Strong knowledge of CRM systems (preferably FX Back Office). Experience with reporting, KPI tracking, and data validation. Solid understanding of sales processes and metrics. Advanced Excel / Google Sheets skills for data analysis and reporting. Strong analytical and problem-solving skills with attention to detail. Upper-Intermediate level of English (both written and spoken). Nice to have Knowledge of VoIP system administration and configuration. Familiarity with BI tools (Power BI, Tableau, or similar). Experience in writing process documentation and guidelines. Knowledge of SQL or other data query languages. Benefits Competitive and attractive compensation Hybrid work schedule Proper rest time of 24 annual leave days Challenging and unique tasks in the Fintech field Funding for gym memberships, fostering a healthy work-life balance Interview Stages HR Interview (60 minutes) Interview with Hiring Manager (90 minutes) Final Interview with CEO (60 minutes) About Versus Trade Versus Trade is a CFD trading company of like-minded people who are seeking to change the way the world trades. After spending more than 15 years in trading and brokerage, we asked ourselves a question: Why is everything so regular? So we decided to create revolutionary tools that break down barriers in trading worldwide. With passion as our guide, we venture into uncharted territory, exploring new frontiers, challenging norms, and pushing boundaries further than ever before. Our vision is to have a journey to reinvent trading mechanics and to offer unlimited trading perspectives. We want people to trade cross-asset, cross-market, and even cross-event! We seek companions who are: Passionate about working in finance Ambitious to do great things Attentive to the very detail of the subject Bold enough to build different Enthusiastic along the way Ready to make a lasting impact Sounds like you? Join the Versus Trade Team!

Our client is a well-established investment firm currently looking to grow their team in Limassol. They’re looking for Arabic speakers with experience in the Forex industry specifically in a Retention role to join their team.Job ResponsibilitiesManage client relationships across multiple language markets, ensuring high levels of satisfaction and loyalty.Act as the main point of contact for clients, offering support and promoting company products.Conduct regular meetings and maintain high standards of client acquisition, retention, and reactivation.Educate clients on product use and trading strategies.Cross-sell additional services to provide value and optimize client portfolios.RequirementsFluent in English and Arabic.Proven experience in retention or customer-facing roles.Strong organizational and communication skills.Background in Economics or Finance is a plus.

Our client is an award-winning global CFD and forex broker, regulated by multiple authorities including Australia (ASIC) and Cyprus (CySEC). They offer market data, news, and analysis, as well as trading and risk management tools within a comprehensive user-centric Fintech ecosystem.Their Cyprus office is in a growth phase, presenting a unique opportunity to join the founding team and work actively within the core of the business.This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support their clients.Role Summary:This role, based in their Limassol office, is an opportunity to join their Trading and Risk Monitoring team.As a team member, you will contribute to maintaining company’s efficient trading operations and effective risk management. If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to apply for this job below.Job ResponsibilitiesPerforming routine monitoring tasks to ascertain system performance and optimizing system parameters.Liaison with technical team on the maintenance and enhancement of trading and monitoring systems.Following the company’s operational procedures and internal controls in compliance with regulatory requirements.Monitoring and analysing client’s trading activities and exposures.Providing internal support to the client facing team on trading related inquiries.Preparing regular and ad-hoc reports to key stakeholders.Keeping up to date with financial markets information and conducting market research.RequirementsUniversity/College degree in Data Science, Mathematics, Economics, Banking, Finance, Accounting, Business, or any other relevant field.At least 1 year of experience in a trading, risk management or data analysis related role in a financial institution.Advanced CySEC certification is preferred.Extensive knowledge of capital markets.Understanding of best execution policies and procedures according to MiFID II is a must.Knowledge of the regulatory reporting requirements and process.Analytical and problem-solving skills are must.Proficient in MS Excel; BI tools such as Power BI, Tableau or any other; SQL or Python skill is an advantage.Excellent verbal and written communication skills in English. Any other language will be considered an advantage.Ability to work shifts on rotation (08:00-16:00 and 16:00-24:00) and Public Holidays.What You Can Look Forward To:Be part of a dynamic and multi-cultural teamCareer growth opportunities with global officesCompetitive salaryPerformance-based bonusPrivate medical insuranceEducation subsidy & full-paid Study LeaveFitness membership allowance21 days of annual leave increasing every yearBirthday LeaveSick LeavesWork from Home PolicyBi-Weekly Lunch

Our client is a Cyprus-registered company with a showroom in Nicosia, and they’re looking to hire employees with experience in the automotive industry, strong interpersonal skills, and knowledge of e-scooters, petrol scooters, AC/DC chargers, and electric vehicles.The Automotive Sales Manager will lead a multi-brand sales team focused on EV cars, BEV & ICE scooters and battery charging systems. This role involves achieving revenue goals, driving team performance, managing inventory, and maintaining exceptional customer relationships.Job ResponsibilitiesSales & Revenue Growth:Develop and execute sales strategies for EVs, scooters, and charging solutions.Monitor KPIs: conversion rates, gross profit, units sold, etc.Analyze market trends to identify growth opportunities.Align inventory levels with sales targets and customer demand.Team Leadership & Development:Recruit, coach, and develop a high-performing sales team.Set goals, manage performance, and create incentive programs.Lead regular sales meetings and training sessions.Customer Relationship Management:Oversee a client-first sales approach from inquiry to delivery.Handle escalated customer concerns and maintain satisfaction.Foster long-term relationships with clients and business partners.Operations & Compliance:Ensure compliance with internal policies and legal regulations.Collaborate across departments (finance, service, marketing).Prepare sales reports and forecasts for senior management.RequirementsBachelor’s in Business, Marketing, or related field preferred.5+ years in automotive sales; 2+ in management.Experience in EV and traditional vehicle sales is a plus.Knowledge of digital sales channels and CRM platforms.Skills:Strong leadership, data analysis, and communication skills.Deep understanding of auto financing, leasing, and inventory control.Compensation & Benefits:Base salary + attractive commissionVehicle/service discountsGrowth opportunities within a growing dealership

Our client is an industry-leading provider of high-quality turnkey gaming platform solutions. They are looking for an organised, proactive, and creative CRM Campaign Manager to join their team.This role is ideal for someone who is organised, enjoys bringing ideas to life, and coordinating with various teams to ensure campaigns run smoothly from planning to launch. You will manage promotional plans, set up and test offers, work closely with content and design teams, and help resolve issues along the way.If you are someone who loves keeping things moving, has a strong eye for detail, and enjoys both planning and hands-on execution, we would love to hear from you.Job ResponsibilitiesBuild and manage monthly promotional and campaign plansConfigure, test, and launch offers, bonuses, and CRM campaignsWork closely with content and design teams to deliver campaign assetsCoordinate campaign execution across channels such as email, SMS, web push, and pop-upsTroubleshoot campaign and setup issues and help find practical solutionsMonitor results and support ongoing optimisationRequirementsStrong organisational and multitasking skillsA collaborative approach and good communication skillsGreat attention to detailA practical, solution-focused mindsetConfidence working in a fast-paced digital environmentGood EnglishBasic HTML and Excel knowledgeExperience in CRM, campaign management, digital marketing, e-commerce, or online gaming is an advantageRemuneration & Benefits:Competitive salary package based on experienceLearning & Development Program with ongoing training opportunities21 days of Paid Annual LeavePaid Sick LeavePrivate Medical Health InsuranceWeekly complimentary lunch at the officeUnlimited snacks, coffee, and beveragesEmployee discount program across a wide range of services including health & wellness, fitness, beauty, and diningReferral Bonus Program for successful candidate recommendationsBirthday gift vouchers and celebration perksTeam-building activities and company eventsSupportive, inclusive, and positive working environment