Junior retention agents

Our client is an award-winning global CFD and forex broker, regulated by multiple authorities including Australia (ASIC) and Cyprus (CySEC). They offer market data, news, and analysis, as well as trading and risk management tools within a comprehensive user-centric Fintech ecosystem.Their Cyprus office is in a growth phase, presenting a unique opportunity to join the founding team and work actively within the core of the business.This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support their clients.Role Summary:This role, based in their Limassol office, is an opportunity to join their Trading and Risk Monitoring team.As a team member, you will contribute to maintaining company’s efficient trading operations and effective risk management. If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to apply for this job below.Job ResponsibilitiesPerforming routine monitoring tasks to ascertain system performance and optimizing system parameters.Liaison with technical team on the maintenance and enhancement of trading and monitoring systems.Following the company’s operational procedures and internal controls in compliance with regulatory requirements.Monitoring and analysing client’s trading activities and exposures.Providing internal support to the client facing team on trading related inquiries.Preparing regular and ad-hoc reports to key stakeholders.Keeping up to date with financial markets information and conducting market research.RequirementsUniversity/College degree in Data Science, Mathematics, Economics, Banking, Finance, Accounting, Business, or any other relevant field.At least 1 year of experience in a trading, risk management or data analysis related role in a financial institution.Advanced CySEC certification is preferred.Extensive knowledge of capital markets.Understanding of best execution policies and procedures according to MiFID II is a must.Knowledge of the regulatory reporting requirements and process.Analytical and problem-solving skills are must.Proficient in MS Excel; BI tools such as Power BI, Tableau or any other; SQL or Python skill is an advantage.Excellent verbal and written communication skills in English. Any other language will be considered an advantage.Ability to work shifts on rotation (08:00-16:00 and 16:00-24:00) and Public Holidays.What You Can Look Forward To:Be part of a dynamic and multi-cultural teamCareer growth opportunities with global officesCompetitive salaryPerformance-based bonusPrivate medical insuranceEducation subsidy & full-paid Study LeaveFitness membership allowance21 days of annual leave increasing every yearBirthday LeaveSick LeavesWork from Home PolicyBi-Weekly Lunch

Our client is a well-established investment firm currently looking to grow their team in Limassol. They’re looking for Arabic speakers with experience in the Forex industry specifically in a Retention role to join their team.Job ResponsibilitiesManage client relationships across multiple language markets, ensuring high levels of satisfaction and loyalty.Act as the main point of contact for clients, offering support and promoting company products.Conduct regular meetings and maintain high standards of client acquisition, retention, and reactivation.Educate clients on product use and trading strategies.Cross-sell additional services to provide value and optimize client portfolios.RequirementsFluent in English and Arabic.Proven experience in retention or customer-facing roles.Strong organizational and communication skills.Background in Economics or Finance is a plus.

Our client is a well-established investment firm with offices in Nicosia and Limassol and currently looking to grow their team in Limassol. They’re looking for Arabic speakers with experience in the Forex industry specifically in a Conversion role to join their team.Job ResponsibilitiesIdentify and engage potential clients within the forex and financial industry.Convert leads into clients, promoting the value of our products and services.Build and maintain strong client relationships.Provide regular sales reports and insights to the management team.Work closely with global sales to align strategies and share best practices.RequirementsProven sales experience, ideally in forex or finance.Strong connections within the industry.Excellent communication and negotiation skills.Self-motivated with a proactive attitude.Proficient in English and Arabic.Candidates need to be eligible to work in the EU.