Junior retention agents

Job Description:Location: CyprusType: Full-TimeExperience Level: Minimum 1 Year in a Similar PositionAbout Us:Join a dynamic team and be part of a vibrant company located on the beautiful island of Cyprus! We're committed to retaining talent and fostering an environment of growth and success.Role Overview:As a German Retention Agent, you will play a crucial role in maintaining and nurturing our customer relationships. Your primary focus will be to ensure customer satisfaction and loyalty by providing exceptional service and support.Key Responsibilities:Customer Interaction: Engage with German-speaking clients to understand their needs and provide tailored solutions. ️Retention Strategies: Develop and implement strategies to improve customer retention and minimize churn.Feedback Collection: Gather insights from customers to improve our services and address any concerns.Collaboration: Work closely with the sales and marketing teams to align retention strategies with company goals.Requirements:Experience: Minimum of 1 year in a similar position is required.Language Skills: Fluent in German and proficient in English.Communication: Excellent verbal and written communication skills.Problem-Solving: Strong ability to handle customer issues with patience and creativity.Team Player: Collaborative mindset with a focus on achieving team objectives.Benefits:Competitive Salary: Attractive compensation package.Career Growth: Opportunities for professional development and advancement.Office Perks: Enjoy the vibrant office atmosphere and beautiful surroundings of Cyprus.

Casino DealerAbout the RoleWe are seeking enthusiastic and customer-focused individuals to join our team as Casino Dealers. No previous experience is required, as full paid training will be provided. The successful candidates will be responsible for delivering an exceptional gaming experience while ensuring compliance with company procedures, security standards, and responsible gaming practices.Key ResponsibilitiesDeal casino games professionally and accurately in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Explain game rules clearly and professionally to guests.Maintain game security and immediately report any suspicious activities or incidents.Keep gaming tables, chips, cards, cash floats, and equipment organized, clean, and secure.Monitor gaming activities and ensure compliance with operational procedures.Adjust the pace of the game to maximize customer satisfaction and table performance.Provide exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Recognize and greet regular customers professionally.Maintain a professional appearance and adhere to company grooming and uniform standards.Attend training sessions, team meetings, and development programs as required.Follow Anti-Money Laundering (AML) and Responsible Gaming policies and procedures.Perform additional operational duties, including chip handling and table support, when required.RequirementsEducationSecondary school education or equivalent.ExperiencePrevious casino or gaming experience is not required.Full paid training will be provided by the company.Skills & CompetenciesFluent English communication skills are essential.Additional languages will be considered a strong advantage.Strong numerical and mathematical abilities.Excellent communication and interpersonal skills.Ability to work accurately under pressure.Strong attention to detail and commitment to compliance procedures.Personal AttributesAbility to work rotating shifts in a 24/7 operation.Comfortable standing for extended periods.Energetic, reliable, and self-motivated.Professional appearance and excellent grooming standards.Strong customer service orientation.Ability to thrive in a fast-paced and dynamic environment.High level of integrity, accountability, and professionalism.Team-oriented with a positive attitude and willingness to learn.What We OfferFull paid professional training.Competitive salary package.13th salary.Career development and progression opportunities.Dynamic and international work environment.Ongoing training and professional development.Supportive team culture.Working HoursThis position operates on a rotating shift schedule within a 24/7 operation, including evenings, weekends, and public holidays.

Our client is a well-established investment firm with offices in Nicosia and Limassol and currently looking to grow their team in Limassol. They’re looking for Arabic speakers with experience in the Forex industry specifically in a Conversion role to join their team.Job ResponsibilitiesIdentify and engage potential clients within the forex and financial industry.Convert leads into clients, promoting the value of our products and services.Build and maintain strong client relationships.Provide regular sales reports and insights to the management team.Work closely with global sales to align strategies and share best practices.RequirementsProven sales experience, ideally in forex or finance.Strong connections within the industry.Excellent communication and negotiation skills.Self-motivated with a proactive attitude.Proficient in English and Arabic.Candidates need to be eligible to work in the EU.