Office manager / people care manager

Our client is a store founded in 1978 in Limassol with the aim of importing and distributing selected DIY products for professionals and individuals.Job ResponsibilitiesCoordinating, supervising, and monitoring store operations to ensure accurate, high-quality execution within set timeframes.Continuously improving processes and systems and managing changes effectively.Ensuring the availability of necessary resources and a suitable work environment for the store’s operations.Communicating the company’s strategic goals to staff and the role of the store in achieving them.Setting store goals and distributing them among the store’s departments.Providing ongoing support and feedback to store staff and addressing professional issues.Evaluating staff members based on the current assessment system.Utilizing and developing the professional skills of the store’s personnel.Motivating department staff to improve performance (quantitative and qualitative).Planning and monitoring work schedules and annual leave for store personnel.Managing the store’s cash register and expenses (e.g., overtime).Resolving administrative issues (e.g., repairs).Sales & Customer ServicePromoting store sales.Encouraging cross-sales for products from other departments.Promoting products on offer.Effectively serving both internal and external customers in-store and over the phone.Preparing and managing order forms and/or customer offers for timely and accurate completion.Informing the Purchasing Department about necessary orders to cover product shortages for existing customer orders.Making recommendations to the Purchasing Department for new products and/or increased needs for existing products.Inspecting returned products.Organization & Stock ReplenishmentEnsuring stock accuracy and completeness for correct categorization and timely replenishment.Ensuring accurate and immediate product pricing.Ensuring correct shelf organization according to the given instructions.Submitting timely requests to the Central Warehouse for replenishment.Maintaining workspace cleanliness.Credit ControlMonitoring customer credit balances and managing overages with the Credit Control Department.Tracking shipment waybills to customers to convert them into invoices within company policy time limits.Health and SafetyImplementing and monitoring health and safety policies and procedures, informing the Health & Safety Officer about issues and improvements.Notifying the Health & Safety Officer of any accidents within store premises.Notifying the Health & Safety Officer of any work-related accidents and illnesses among staff.Other DutiesOpening and closing the store.Any other duties assigned by the authorized Supervisory Authority.RequirementsVery good knowledge of Greek and English languagesAt least 3 years of experience in a similar leadership positionHolder of a degree or diploma in Business Administration or another related field of study will be considered an additional qualificationBasic knowledge of computers and Microsoft Office programs (Excel, Word)LeadershipPersonnel Management & DevelopmentDecision Making & Problem SolvingChange ManagementCustomer ServiceInitiativeResult OrientationTeamwork and CollaborationFlexibilityBenefits:13th salary.22 days of leave per calendar year.Discount Card for shopping at the store.Five-day work week from Monday to Sunday with flexible hours.