EN EL

We sent you an email at Click on the "confirm" link in this message otherwise we won't be able to notify you about new replies to your ads and messages in the chat

Confirmation email has been sent

Customer support/success for high-risk industry adverting agency

Update TopAd

Limassol, Limassol - Agia Zoni

Posted: 07.07.2026 13:35 Ad ID: 6594498

Job type: Full-time
Experience: From 3 years
On-site/Remote: On-site

Location: Limassol — Limassol - Agia Zoni

Translate to: Ελληνικα English Русский Deutsch

Show original

Customer Success & Support Specialist (High-Risk Digital Advertising)

Location: Limassol, Cyprus (On-site, Full-Time)

About Us

We are a fast-growing digital advertising technology company specializing in providing advertising infrastructure and growth solutions for high-risk industries, including iGaming, Forex, Crypto, Nutra, and other regulated verticals.

Our clients rely on us to keep their advertising operations running efficiently through premium Meta advertising accounts, infrastructure, automation tools, and dedicated support. We move fast, solve complex problems, and are building a team of exceptional people who want to grow with us.

The Role

We're looking for a proactive Customer Success & Support Specialist who enjoys solving problems, building strong client relationships, and ensuring customers achieve outstanding results with our platform and services.

This isn't just a support position. We're looking for someone with leadership potential who can eventually build processes, mentor team members, and grow into a Customer Success Manager or Head of Customer Success.

Responsibilities

- Serve as the primary point of contact for customers via Slack, Telegram, email, and support tickets.

- Guide new clients through onboarding and ensure successful adoption of our services.

- Build strong, long-term relationships with customers and proactively identify opportunities to improve their experience.

- Resolve customer issues efficiently by coordinating with internal technical, operations, and sales teams.

- Track customer health, satisfaction, renewals, and account activity.

- Maintain accurate CRM records and internal documentation.

- Create and improve knowledge base articles and support documentation.

- Identify recurring issues and recommend process improvements.

- Handle escalations professionally while maintaining a high level of customer satisfaction.

- Assist in developing internal support procedures and operational workflows.

Requirements

- Excellent written and spoken English (additional languages are a plus).

- Previous experience in Customer Success, Account Management, Customer Support, or Client Services.

- Strong communication and relationship-building skills.

- Excellent organizational and time management abilities.

- Ability to remain calm and solution-focused under pressure.

- Comfortable working in a fast-paced startup environment.

- Strong attention to detail and ownership mentality.

- Proficient with CRM systems and productivity tools.

- Willingness to learn technical products and advertising technologies.

Highly Desirable

Experience in one or more of the following industries:

- Digital Marketing

- Media Buying

- Facebook/Meta Advertising

- Affiliate Marketing

- iGaming

- Forex

- Crypto

- FinTech

- SaaS

Leadership Potential

We're looking for someone who wants more than a support role.

The ideal candidate demonstrates:

- Natural leadership qualities

- Strong decision-making ability

- Initiative and accountability

- Process improvement mindset

- Ability to coach and support teammates

- Desire to grow into a management position

As the company grows, this role has a clear career path into Customer Success Management and team leadership.

What We Offer

- Competitive salary based on experience.

- Performance-based bonuses.

- Career progression into leadership and management.

- Ongoing training and professional development.

- Modern office in Limassol.

- Work alongside experienced professionals in one of the fastest-growing sectors of digital advertising.

- Opportunity to make a real impact in a rapidly expanding international company.

If You Are...

- Customer obsessed.

- Highly organized.

- A problem solver.

- Ambitious and eager to grow your career.

- Excited by fast-paced environments and challenging industries.

We'd love to hear from you.

Similar ads

Office manager with fx experience

Location: Limassol, CyprusEmployment Type: Full-timeWork Arrangement: On-siteAbout the RoleWe are seeking a highly organized, proactive, and detail-oriented Office Manager to join our team in Limassol. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of office operations, and understands the unique requirements of the Forex (FX) industry.The successful candidate will ensure the smooth day-to-day running of the office while providing administrative and operational support across multiple departments. Previous experience within an FX brokerage or financial services company is essential, as understanding the industry's workflows, terminology, and regulatory environment is critical to succeeding in this role.Key ResponsibilitiesManage the day-to-day operations of the office, ensuring an efficient and professional working environment.Coordinate office administration, supplies, equipment, and vendor relationships.Organize meetings, company events, travel arrangements, and accommodation bookings.Maintain office policies, procedures, and administrative documentation.Support senior management with scheduling, reporting, and administrative tasks.Coordinate with internal departments including Compliance, Operations, Finance, HR, and Sales.Assist with onboarding new employees and office logistics.Monitor office budgets and manage invoices and expense records.Ensure confidential handling of sensitive company information.Act as the main point of contact for office-related matters and external service providers.Identify opportunities to improve administrative processes and operational efficiency.Requirements:Ability to speak Greek and English is a must. Minimum 2 years of experience as an Office Manager, Executive Assistant, or Administrative Manager.Previous experience working in the Forex (FX) industry is mandatory.Strong understanding of how an FX brokerage operates, including the interaction between departments such as Compliance, Operations, Finance, Customer Support, and Sales.Exceptional organizational skills with outstanding attention to detail.Ability to prioritize multiple tasks and work effectively under pressure.Strong problem-solving skills and a proactive mindset.Excellent written and verbal communication skills in English.Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).Professional, discreet, and capable of handling confidential information.PreferredExperience working in a regulated financial services environment.Knowledge of CRM and project management tools.Additional languages are considered an advantage.Personal AttributesWe are looking for someone who is:Highly organized and meticulous.Proactive and solution-oriented.Reliable and accountable.Professional with excellent interpersonal skills.Adaptable and able to work in a dynamic environment.Calm under pressure and capable of managing multiple priorities.Committed to maintaining high standards and delivering quality work.What We OfferCompetitive salary based on experience.Opportunity to work with a dynamic and growing FX company.Professional and collaborative working environment.Career development and growth opportunities.Modern offices in Limassol.Supportive team culture.

Headhunting Ltd, 06.07.2026 14:37, Limassol, Limassol - Agios Nicolaos

Administration » Secretarial

Salary is negotiable