Customer support/success for high-risk industry adverting agency

Customer Success & Support Specialist (High-Risk Digital Advertising)

Location: Limassol, Cyprus (On-site, Full-Time)

About Us

We are a fast-growing digital advertising technology company specializing in providing advertising infrastructure and growth solutions for high-risk industries, including iGaming, Forex, Crypto, Nutra, and other regulated verticals.

Our clients rely on us to keep their advertising operations running efficiently through premium Meta advertising accounts, infrastructure, automation tools, and dedicated support. We move fast, solve complex problems, and are building a team of exceptional people who want to grow with us.

The Role

We're looking for a proactive Customer Success & Support Specialist who enjoys solving problems, building strong client relationships, and ensuring customers achieve outstanding results with our platform and services.

This isn't just a support position. We're looking for someone with leadership potential who can eventually build processes, mentor team members, and grow into a Customer Success Manager or Head of Customer Success.

Responsibilities

- Serve as the primary point of contact for customers via Slack, Telegram, email, and support tickets.

- Guide new clients through onboarding and ensure successful adoption of our services.

- Build strong, long-term relationships with customers and proactively identify opportunities to improve their experience.

- Resolve customer issues efficiently by coordinating with internal technical, operations, and sales teams.

- Track customer health, satisfaction, renewals, and account activity.

- Maintain accurate CRM records and internal documentation.

- Create and improve knowledge base articles and support documentation.

- Identify recurring issues and recommend process improvements.

- Handle escalations professionally while maintaining a high level of customer satisfaction.

- Assist in developing internal support procedures and operational workflows.

Requirements

- Excellent written and spoken English (additional languages are a plus).

- Previous experience in Customer Success, Account Management, Customer Support, or Client Services.

- Strong communication and relationship-building skills.

- Excellent organizational and time management abilities.

- Ability to remain calm and solution-focused under pressure.

- Comfortable working in a fast-paced startup environment.

- Strong attention to detail and ownership mentality.

- Proficient with CRM systems and productivity tools.

- Willingness to learn technical products and advertising technologies.

Highly Desirable

Experience in one or more of the following industries:

- Digital Marketing

- Media Buying

- Facebook/Meta Advertising

- Affiliate Marketing

- iGaming

- Forex

- Crypto

- FinTech

- SaaS

Leadership Potential

We're looking for someone who wants more than a support role.

The ideal candidate demonstrates:

- Natural leadership qualities

- Strong decision-making ability

- Initiative and accountability

- Process improvement mindset

- Ability to coach and support teammates

- Desire to grow into a management position

As the company grows, this role has a clear career path into Customer Success Management and team leadership.

What We Offer

- Competitive salary based on experience.

- Performance-based bonuses.

- Career progression into leadership and management.

- Ongoing training and professional development.

- Modern office in Limassol.

- Work alongside experienced professionals in one of the fastest-growing sectors of digital advertising.

- Opportunity to make a real impact in a rapidly expanding international company.

If You Are...

- Customer obsessed.

- Highly organized.

- A problem solver.

- Ambitious and eager to grow your career.

- Excited by fast-paced environments and challenging industries.

We'd love to hear from you.