Customer support officer

Get on the fast track to a more rewarding career with Enterprise / National /Alamo team that is committed to quality, innovation, customer satisfaction and employee development.We are a car rental company that is rapidly expanding and growing and exciting careers and opportunities are made possible. It's a fast-paced, people oriented business.Car Rental Agent (Larnaca)Job Description:The Rental Agent:• Provides a superior, friendly, and efficient transaction (at time of rental and return) using the company’s approved sales and service techniques.• Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.• Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.Responsibilities• Use company approved sales and service techniques when determining customer needs• Offer optional products to meet customer needs.• Prepare all arrival and return documents accurately and completely.• Qualify each customer using our company rental requirement guidelines.• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.• Review all charges at the time of vehicle return.• Prepare the Rental Agreement Document with all required information.• Answer the phones to assist customers in a friendly, helpful and prompt manner.• Assist customers by effectively resolving all customer service issues.• Assist and coordinate customers within the queue to minimize wait-time and promote the most efficient service method as required.Qualifications• Must be at least 25 years of age.• Valid Driving License (Manual Transmission)• Excellent Command of the English Language• Basic Level of Computing Skills• Eligible to work in Cyprus• Must be able to work Full Time - Shifts include weekends, evenings, nights and holidays.

Get on the fast track to a more rewarding career with Enterprise / National /Alamo team that is committed to quality, innovation, customer satisfaction and employee development.We are a car rental company that is rapidly expanding and growing and exciting careers and opportunities are made possible. It's a fast-paced, people oriented business.Car Rental Agent (Paphos)Job Description:The Rental Agent:• Provides a superior, friendly, and efficient transaction (at time of rental and return) using the company’s approved sales and service techniques.• Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.• Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.Responsibilities• Use company approved sales and service techniques when determining customer needs• Offer optional products to meet customer needs.• Prepare all arrival and return documents accurately and completely.• Qualify each customer using our company rental requirement guidelines.• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.• Review all charges at the time of vehicle return.• Prepare the Rental Agreement Document with all required information.• Answer the phones to assist customers in a friendly, helpful and prompt manner.• Assist customers by effectively resolving all customer service issues.• Assist and coordinate customers within the queue to minimize wait-time and promote the most efficient service method as required.Qualifications• Must be at least 25 years of age.• Valid Driving License (Manual Transmission)• Excellent Command of the English Language• Basic Level of Computing Skills• Eligible to work in Cyprus• Must be able to work Full Time - Shifts include weekends, evenings, nights and holidays.

Our client specializes in the development of cutting-edge mobility applications that aim to directly increase revenue for their clients. This growth is driven by enabling businesses to go fully mobile, executing every part of their daily operations through cloud-based systems or mobile applications.Their vision is to eliminate paperwork barriers for businesses in Cyprus, allowing them to enhance service quality and strengthen their competitiveness against international companies.Job Description:They are seeking to hire an enthusiastic individual to join their team of Software Developers. The role will primarily involve developing new features and improving existing code within their Cloud Platform.Job ResponsibilitiesDevelop and maintain modern and functional code in PHP and MySQLUnderstand, implement and maintain data interfaces between Coprime and other systemsDeploy new code to existing customer serversRequirementsBachelor’s degree in Computer SciencePrevious experience working with PHP and MySQL will be considered an advantageGood verbal and written communication in the Greek and English LanguageSelf-motivated, comfortable working in a fast-moving software development teamWork Location: Nicosia Offices in LatsiaSalary: Range between 1600€ and 2000€ gross - dependent on skillset and prior experienceBenefits: 13th Salary + Extra Bonus depending on personal and company performanceWorking Hours: 08:00 – 13:00 14:00-17:00 or 09:00 – 13:00 14:00-18:00

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.Job ResponsibilitiesDealing directly with clients’ queries over chat system and e-mailAnswering clients’ requestsPromoting products and services to clientsOptimize customers’ satisfactionInteracting with other departments as necessary to meet clients’ needsMaintaining professionalism in all instancesRequirementsAble to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)Experience preferred but not mandatoryExcellent command of the English languageAttention to detail and quality of workComputer literate and proficient user of ExcelEuropean citizenshipRemuneration & Benefits:Career development21 days Paid Annual Leave3 days Sick LeaveMedical Health InsuranceComplimentary lunchTeam Building ActivitiesMonetary voucher on Birthdays and additional occasionsEmployee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and moreReferral BonusPaid TrainingUnlimited daily snacks and beveragesSupportive and positive working environment

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.Job ResponsibilitiesDealing directly with clients’ queries over chat system and e-mailAnswering clients’ requestsPromoting products and services to clientsOptimize customers’ satisfactionInteracting with other departments as necessary to meet clients’ needsMaintaining professionalism in all instancesRequirementsAble to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)Experience preferred but not mandatoryExcellent command of the English languageAttention to detail and quality of workComputer literate and proficient user of ExcelEuropean citizenshipRemuneration & Benefits:Career development21 days Paid Annual Leave3 days Sick LeaveMedical Health InsuranceComplimentary lunchTeam Building ActivitiesMonetary voucher on Birthdays and additional occasionsEmployee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and moreReferral BonusPaid TrainingUnlimited daily snacks and beveragesSupportive and positive working environment

Our client is a store founded in 1978 in Limassol with the aim of importing and distributing selected DIY products for professionals and individuals.Job ResponsibilitiesCoordinating, supervising, and monitoring store operations to ensure accurate, high-quality execution within set timeframes.Continuously improving processes and systems and managing changes effectively.Ensuring the availability of necessary resources and a suitable work environment for the store’s operations.Communicating the company’s strategic goals to staff and the role of the store in achieving them.Setting store goals and distributing them among the store’s departments.Providing ongoing support and feedback to store staff and addressing professional issues.Evaluating staff members based on the current assessment system.Utilizing and developing the professional skills of the store’s personnel.Motivating department staff to improve performance (quantitative and qualitative).Planning and monitoring work schedules and annual leave for store personnel.Managing the store’s cash register and expenses (e.g., overtime).Resolving administrative issues (e.g., repairs).Sales & Customer ServicePromoting store sales.Encouraging cross-sales for products from other departments.Promoting products on offer.Effectively serving both internal and external customers in-store and over the phone.Preparing and managing order forms and/or customer offers for timely and accurate completion.Informing the Purchasing Department about necessary orders to cover product shortages for existing customer orders.Making recommendations to the Purchasing Department for new products and/or increased needs for existing products.Inspecting returned products.Organization & Stock ReplenishmentEnsuring stock accuracy and completeness for correct categorization and timely replenishment.Ensuring accurate and immediate product pricing.Ensuring correct shelf organization according to the given instructions.Submitting timely requests to the Central Warehouse for replenishment.Maintaining workspace cleanliness.Credit ControlMonitoring customer credit balances and managing overages with the Credit Control Department.Tracking shipment waybills to customers to convert them into invoices within company policy time limits.Health and SafetyImplementing and monitoring health and safety policies and procedures, informing the Health & Safety Officer about issues and improvements.Notifying the Health & Safety Officer of any accidents within store premises.Notifying the Health & Safety Officer of any work-related accidents and illnesses among staff.Other DutiesOpening and closing the store.Any other duties assigned by the authorized Supervisory Authority.RequirementsVery good knowledge of Greek and English languagesAt least 3 years of experience in a similar leadership positionHolder of a degree or diploma in Business Administration or another related field of study will be considered an additional qualificationBasic knowledge of computers and Microsoft Office programs (Excel, Word)LeadershipPersonnel Management & DevelopmentDecision Making & Problem SolvingChange ManagementCustomer ServiceInitiativeResult OrientationTeamwork and CollaborationFlexibilityBenefits:13th salary.22 days of leave per calendar year.Discount Card for shopping at the store.Five-day work week from Monday to Sunday with flexible hours.

Casino DealerAbout the RoleWe are seeking enthusiastic and customer-focused individuals to join our team as Casino Dealers. No previous experience is required, as full paid training will be provided. The successful candidates will be responsible for delivering an exceptional gaming experience while ensuring compliance with company procedures, security standards, and responsible gaming practices.Key ResponsibilitiesDeal casino games professionally and accurately in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Explain game rules clearly and professionally to guests.Maintain game security and immediately report any suspicious activities or incidents.Keep gaming tables, chips, cards, cash floats, and equipment organized, clean, and secure.Monitor gaming activities and ensure compliance with operational procedures.Adjust the pace of the game to maximize customer satisfaction and table performance.Provide exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Recognize and greet regular customers professionally.Maintain a professional appearance and adhere to company grooming and uniform standards.Attend training sessions, team meetings, and development programs as required.Follow Anti-Money Laundering (AML) and Responsible Gaming policies and procedures.Perform additional operational duties, including chip handling and table support, when required.RequirementsEducationSecondary school education or equivalent.ExperiencePrevious casino or gaming experience is not required.Full paid training will be provided by the company.Skills & CompetenciesFluent English communication skills are essential.Additional languages will be considered a strong advantage.Strong numerical and mathematical abilities.Excellent communication and interpersonal skills.Ability to work accurately under pressure.Strong attention to detail and commitment to compliance procedures.Personal AttributesAbility to work rotating shifts in a 24/7 operation.Comfortable standing for extended periods.Energetic, reliable, and self-motivated.Professional appearance and excellent grooming standards.Strong customer service orientation.Ability to thrive in a fast-paced and dynamic environment.High level of integrity, accountability, and professionalism.Team-oriented with a positive attitude and willingness to learn.What We OfferFull paid professional training.Competitive salary package.13th salary.Career development and progression opportunities.Dynamic and international work environment.Ongoing training and professional development.Supportive team culture.Working HoursThis position operates on a rotating shift schedule within a 24/7 operation, including evenings, weekends, and public holidays.