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Customer Success & Support Specialist (High-Risk Digital Advertising) Location: Limassol, Cyprus (On-site, Full-Time) About Us We are a fast-growing digital advertising technology company specializing in providing advertising infrastructure and growth solutions for high-risk industries, including iGaming, Forex, Crypto, Nutra, and other regulated verticals. Our clients rely on us to keep their advertising operations running efficiently through premium Meta advertising accounts, infrastructure, automation tools, and dedicated support. We move fast, solve complex problems, and are building a team of exceptional people who want to grow with us. The Role We're looking for a proactive Customer Success & Support Specialist who enjoys solving problems, building strong client relationships, and ensuring customers achieve outstanding results with our platform and services. This isn't just a support position. We're looking for someone with leadership potential who can eventually build processes, mentor team members, and grow into a Customer Success Manager or Head of Customer Success. Responsibilities - Serve as the primary point of contact for customers via Slack, Telegram, email, and support tickets. - Guide new clients through onboarding and ensure successful adoption of our services. - Build strong, long-term relationships with customers and proactively identify opportunities to improve their experience. - Resolve customer issues efficiently by coordinating with internal technical, operations, and sales teams. - Track customer health, satisfaction, renewals, and account activity. - Maintain accurate CRM records and internal documentation. - Create and improve knowledge base articles and support documentation. - Identify recurring issues and recommend process improvements. - Handle escalations professionally while maintaining a high level of customer satisfaction. - Assist in developing internal support procedures and operational workflows. Requirements - Excellent written and spoken English (additional languages are a plus). - Previous experience in Customer Success, Account Management, Customer Support, or Client Services. - Strong communication and relationship-building skills. - Excellent organizational and time management abilities. - Ability to remain calm and solution-focused under pressure. - Comfortable working in a fast-paced startup environment. - Strong attention to detail and ownership mentality. - Proficient with CRM systems and productivity tools. - Willingness to learn technical products and advertising technologies. Highly Desirable Experience in one or more of the following industries: - Digital Marketing - Media Buying - Facebook/Meta Advertising - Affiliate Marketing - iGaming - Forex - Crypto - FinTech - SaaS Leadership Potential We're looking for someone who wants more than a support role. The ideal candidate demonstrates: - Natural leadership qualities - Strong decision-making ability - Initiative and accountability - Process improvement mindset - Ability to coach and support teammates - Desire to grow into a management position As the company grows, this role has a clear career path into Customer Success Management and team leadership. What We Offer - Competitive salary based on experience. - Performance-based bonuses. - Career progression into leadership and management. - Ongoing training and professional development. - Modern office in Limassol. - Work alongside experienced professionals in one of the fastest-growing sectors of digital advertising. - Opportunity to make a real impact in a rapidly expanding international company. If You Are... - Customer obsessed. - Highly organized. - A problem solver. - Ambitious and eager to grow your career. - Excited by fast-paced environments and challenging industries. We'd love to hear from you.

Our client is a leading provider of high-quality hearing care solutions in Cyprus, with established stores in Nicosia, Larnaca, and Limassol.They are currently looking to expand their team and add an Office Administrator.While previous experience in the field is not required, as full training will be provided, the ideal candidate will be someone who has experience in administration, excellent organizational and communication skills. Job ResponsibilitiesMonitor and oversee the work schedule, medical files, payments, and overall cash managementCoordinate daily activities and appointmentsProvide high-level customer serviceMaintain and manage all filing systemsEnsure continuous customer satisfaction by addressing and resolving any issues that may arise, contributing to the department’s growth and improvementAssist with various tasks and activitiesRequirementsHolder of a diploma or degreePrevious experience in customer service is essentialExperience in scheduling, maintaining medical records, cash management, and data entry/processing is desirable but not requiredAbility to communicate in Greek and English, both written and spoken, is essentialOrganizational and administrative skills, along with strong communication abilitiesOur client offers an excellent remuneration package, including commission for achieving targets, in a fast-growing environment with daily challenges. If you feel you can provide exceptional and genuine customer service with empathy in a professional setting, please send your CV.

Our client is a leading provider of high-quality hearing care solutions in Cyprus, with established stores in Nicosia, Larnaca, and Limassol.They are currently looking to expand their team and add an Office Administrator.While previous experience in the field is not required, as full training will be provided, the ideal candidate will be someone who has experience in administration, excellent organizational and communication skills.Job ResponsibilitiesMonitor and oversee the work schedule, medical files, payments, and overall cash managementCoordinate daily activities and appointmentsProvide high-level customer serviceMaintain and manage all filing systemsEnsure continuous customer satisfaction by addressing and resolving any issues that may arise, contributing to the department’s growth and improvementAssist with various tasks and activitiesRequirementsHolder of a diploma or degreePrevious experience in customer service is essentialExperience in scheduling, maintaining medical records, cash management, and data entry/processing is desirable but not requiredAbility to communicate in Greek and English, both written and spoken, is essentialOrganizational and administrative skills, along with strong communication abilitiesOur client offers an excellent remuneration package, including commission for achieving targets, in a fast-growing environment with daily challenges. If you feel you can provide exceptional and genuine customer service with empathy in a professional setting, please send your CV.

Our client is a leading provider of high-quality hearing care solutions in Cyprus, with established stores in Nicosia, Larnaca, and Limassol.They are currently looking to expand their team and add an Office Administrator.While previous experience in the field is not required, as full training will be provided, the ideal candidate will be someone who has experience in administration, excellent organizational and communication skills. Job ResponsibilitiesMonitor and oversee the work schedule, medical files, payments, and overall cash managementCoordinate daily activities and appointmentsProvide high-level customer serviceMaintain and manage all filing systemsEnsure continuous customer satisfaction by addressing and resolving any issues that may arise, contributing to the department’s growth and improvementAssist with various tasks and activitiesRequirementsHolder of a diploma or degreePrevious experience in customer service is essentialExperience in scheduling, maintaining medical records, cash management, and data entry/processing is desirable but not requiredAbility to communicate in Greek and English, both written and spoken, is essentialOrganizational and administrative skills, along with strong communication abilitiesOur client offers an excellent remuneration package, including commission for achieving targets, in a fast-growing environment with daily challenges. If you feel you can provide exceptional and genuine customer service with empathy in a professional setting, please send your CV.