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Casino pit supervisor | limassol
Location: Limassol — Limassol - Zakaki
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Pit Supervisor
About the Role
We are seeking an experienced and motivated Pit Supervisor to oversee gaming operations and ensure the highest standards of efficiency, security, regulatory compliance, and customer service. The successful candidate will supervise table game operations, support gaming staff, monitor transactions, and ensure adherence to all company policies and gaming procedures.
Key Responsibilities
Supervise gaming tables and ensure all games are conducted in accordance with company policies and gaming regulations.
Monitor dealers and gaming staff to ensure compliance with operational procedures and service standards.
Ensure all bets, payouts, cash transactions, and chip movements are accurately processed and recorded.
Receive, verify, and sign for table cash floats, gaming chips, cards, fills, and credits as required.
Monitor table performance, win/loss results, cash drops, and inventory controls.
Ensure all gaming documentation and records are completed accurately and in a timely manner.
Maintain awareness of all gaming activities and promptly report suspicious transactions or incidents.
Ensure compliance with Anti-Money Laundering (AML), Responsible Gaming, and internal control procedures.
Resolve customer concerns and manage conflict situations professionally and efficiently.
Support and guide Dealers and Chippers during gaming operations.
Perform Dealer or Chipper duties when operationally required.
Ensure gaming equipment is available, secure, and in proper working condition at all times.
Conduct table openings and closures in accordance with established procedures.
Attend meetings, training sessions, and development programs as required.
Maintain a strong focus on customer satisfaction while ensuring operational integrity and security.
Requirements
Experience
Minimum 4 years of casino gaming experience.
At least 1 year of experience in an Inspector, Pit Supervisor, or similar supervisory gaming role.
Education
Secondary school education or equivalent.
Skills & Competencies
Strong knowledge of American Roulette and Blackjack.
Knowledge of additional casino games will be considered a strong advantage.
Good understanding of casino operations, gaming procedures, and table management.
Working knowledge of AML and Responsible Gaming requirements.
Intermediate Microsoft Office skills.
Strong verbal and written English communication skills.
Additional language skills will be considered an advantage.
Excellent numerical and analytical abilities.
Strong organizational and problem-solving skills.
Personal Attributes
Strong leadership and team management skills.
Professional, approachable, and customer-focused.
Ability to make sound decisions in a fast-paced and high-pressure environment.
High level of integrity, accountability, and discretion.
Self-motivated with excellent attention to detail.
Strong interpersonal and communication skills.
Ability to resolve conflicts effectively and professionally.
Committed to delivering exceptional service and achieving operational excellence.
Key Performance Areas
Compliance with gaming regulations, company policies, and operational procedures.
Accuracy of gaming transactions and table controls.
Effective supervision and development of gaming staff.
Customer service quality and guest satisfaction.
Compliance with AML, Responsible Gaming, health and safety requirements.
Continuous professional and technical development.
What We Offer
Competitive salary package.
13th salary.
Professional development and career advancement opportunities.
Dynamic and fast-paced working environment.
Ongoing training and leadership development.
Supportive and collaborative team culture.
Opportunity to work within a leading gaming and entertainment operation.
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