Business operation manager - marketing agency

Business Operations Manager (Marketing Agency)

Location: Limassol, Cyprus (On-site, Full-Time)

About Us

We are a rapidly growing marketing technology company providing advertising infrastructure, managed services, and automation solutions for advertisers operating in high-risk industries, including iGaming, Forex, Crypto, Nutra, and other regulated verticals.

Our mission is to build the industry's most reliable advertising ecosystem by combining cutting-edge technology, exceptional customer service, and operational excellence.

As we continue to scale internationally, we're looking for an experienced Business Operations Manager to help streamline our operations, improve efficiency, and build the systems that support our growth.

The Role

The Business Operations Manager will be responsible for overseeing the day-to-day operations of the company, ensuring all departments work efficiently and collaboratively. You will play a key role in improving processes, tracking performance, coordinating projects, and helping leadership execute strategic initiatives.

This is a hands-on leadership position for someone who enjoys solving operational challenges, building scalable systems, and driving continuous improvement.

Key Responsibilities

Business Operations

- Oversee daily business operations across multiple departments.

- Develop and improve operational processes, SOPs, and workflows.

- Monitor operational KPIs and ensure business objectives are achieved.

- Identify bottlenecks and implement scalable solutions.

- Coordinate cross-functional projects from planning through execution.

- Ensure teams remain aligned with company priorities and deadlines.

Project & Team Management

- Coordinate projects between Customer Success, Sales, Operations, Finance, and Technical teams.

- Monitor project progress and ensure timely delivery.

- Facilitate weekly planning meetings and follow up on action items.

- Improve accountability through effective reporting and task management.

- Support department managers in achieving operational goals.

Process Improvement

- Design scalable systems that improve efficiency.

- Introduce automation where appropriate.

- Maintain internal documentation and operational playbooks.

- Ensure consistent execution of company procedures.

Performance & Reporting

- Track operational metrics and prepare management reports.

- Analyze business performance and recommend improvements.

- Build dashboards to provide visibility into company operations.

- Assist leadership with strategic planning and execution.

People & Leadership

- Lead by example with professionalism and accountability.

- Support recruitment, onboarding, and operational training.

- Mentor team members and encourage continuous improvement.

- Foster collaboration across departments.

Requirements

- 4+ years of experience in Business Operations, Operations Management, Project Management, or a similar leadership role.

- Strong organizational and problem-solving skills.

- Excellent project management capabilities.

- Ability to manage multiple priorities in a fast-paced environment.

- Strong analytical mindset with experience using KPIs and reporting.

- Excellent written and verbal English communication skills.

- High attention to detail and strong execution skills.

- Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Experience

Experience in one or more of the following industries is highly desirable:

- Marketing Agencies

- Digital Advertising

- Media Buying

- SaaS

- Affiliate Marketing

- iGaming

- Forex

- Crypto

- High-Risk Advertising

Experience with operational tools such as ClickUp, Asana, Monday.com, Jira, Notion, HubSpot, Slack, Google Workspace, or similar platforms is a strong advantage.

Leadership & Growth Opportunity

This role is ideal for someone who wants to grow into a senior leadership position. As the company expands, you'll have the opportunity to build teams, lead strategic initiatives, and play a key role in shaping the company's operational strategy.

We're looking for someone who:

- Takes ownership and drives results.

- Thinks strategically while executing effectively.

- Builds systems that scale.

- Communicates clearly and confidently.

- Inspires collaboration and accountability.

- Thrives in a fast-moving, entrepreneurial environment.

What We Offer

- Competitive salary based on experience.

- Performance-based bonuses.

- Clear path to senior leadership.

- Professional development and training opportunities.

- Modern office in Limassol.

- Work with an ambitious international team at the forefront of digital advertising technology.

- Opportunity to make a significant impact in a high-growth business.

If You Are...

- A highly organized operator.

- Passionate about building efficient systems.

- Comfortable making decisions and solving complex challenges.

- Motivated by continuous improvement.

- Ready to help scale a fast-growing international company.

We'd love to hear from you.