Risk agent

Casino DealerAbout the RoleWe are seeking enthusiastic and customer-focused individuals to join our team as Casino Dealers. No previous experience is required, as full paid training will be provided. The successful candidates will be responsible for delivering an exceptional gaming experience while ensuring compliance with company procedures, security standards, and responsible gaming practices.Key ResponsibilitiesDeal casino games professionally and accurately in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Explain game rules clearly and professionally to guests.Maintain game security and immediately report any suspicious activities or incidents.Keep gaming tables, chips, cards, cash floats, and equipment organized, clean, and secure.Monitor gaming activities and ensure compliance with operational procedures.Adjust the pace of the game to maximize customer satisfaction and table performance.Provide exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Recognize and greet regular customers professionally.Maintain a professional appearance and adhere to company grooming and uniform standards.Attend training sessions, team meetings, and development programs as required.Follow Anti-Money Laundering (AML) and Responsible Gaming policies and procedures.Perform additional operational duties, including chip handling and table support, when required.RequirementsEducationSecondary school education or equivalent.ExperiencePrevious casino or gaming experience is not required.Full paid training will be provided by the company.Skills & CompetenciesFluent English communication skills are essential.Additional languages will be considered a strong advantage.Strong numerical and mathematical abilities.Excellent communication and interpersonal skills.Ability to work accurately under pressure.Strong attention to detail and commitment to compliance procedures.Personal AttributesAbility to work rotating shifts in a 24/7 operation.Comfortable standing for extended periods.Energetic, reliable, and self-motivated.Professional appearance and excellent grooming standards.Strong customer service orientation.Ability to thrive in a fast-paced and dynamic environment.High level of integrity, accountability, and professionalism.Team-oriented with a positive attitude and willingness to learn.What We OfferFull paid professional training.Competitive salary package.13th salary.Career development and progression opportunities.Dynamic and international work environment.Ongoing training and professional development.Supportive team culture.Working HoursThis position operates on a rotating shift schedule within a 24/7 operation, including evenings, weekends, and public holidays.

Senior Casino DealerAbout the RoleWe are seeking an experienced and professional Casino Dealer to join our gaming operations team. The successful candidate will be responsible for conducting casino games in accordance with company procedures, gaming regulations, and the highest standards of customer service, security, and operational excellence.Key ResponsibilitiesDeal casino games accurately, professionally, and in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Maintain a clean, organized, and secure gaming table, including chips, cards, cash floats, and gaming equipment.Safeguard gaming equipment and ensure its proper use at all times.Clearly explain game rules and procedures to guests and answer game-related questions.Monitor gaming activities and maintain the appropriate level of game security.Promptly report operational issues, irregularities, or suspicious activities to management.Maintain strict confidentiality regarding company, customer, and business information.Adjust game pace to optimize both customer experience and table performance.Ensure compliance with betting limits and table-specific gaming rules.Maintain continuous awareness of players and gaming activities.Deliver exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Maintain professional grooming standards and comply with the company's dress code requirements.Attend meetings, training sessions, and professional development programs as required.Comply with all Anti-Money Laundering (AML), Responsible Gaming, health and safety, and security procedures.Perform additional operational duties, including chip handling and support for multiple gaming tables, when required.RequirementsExperienceMinimum 2 years of casino gaming experience.Proven experience dealing casino table games in a professional gaming environment.EducationSecondary school education or equivalent.Skills & CompetenciesGood knowledge of American Roulette and Blackjack.Knowledge of additional casino games will be considered a strong advantage.Good command of spoken English is essential.Additional language skills will be considered an advantage.Strong numerical and calculation skills.Excellent communication and customer service abilities.Strong attention to detail and accuracy.Ability to work effectively under pressure in a fast-paced environment.Personal AttributesProfessional, approachable, and customer-oriented.High level of integrity, honesty, and discretion.Self-motivated with a positive attitude.Strong sense of responsibility and accountability.Results-driven and committed to achieving performance objectives.Excellent interpersonal and teamwork skills.Ability to remain calm and focused in a busy gaming environment.Key Performance AreasConsistent adherence to gaming procedures and company standards.Continuous development of technical and operational skills.Comprehensive knowledge of casino games and services.Compliance with all health, safety, security, AML, and Responsible Gaming requirements.Delivery of exceptional customer service and guest satisfaction.What We OfferCompetitive salary package.13th salary.Professional and dynamic working environment.Ongoing training and development opportunities.Career progression within a leading gaming operation.International and multicultural workplace.

Pit SupervisorAbout the RoleWe are seeking an experienced and motivated Pit Supervisor to oversee gaming operations and ensure the highest standards of efficiency, security, regulatory compliance, and customer service. The successful candidate will supervise table game operations, support gaming staff, monitor transactions, and ensure adherence to all company policies and gaming procedures.Key ResponsibilitiesSupervise gaming tables and ensure all games are conducted in accordance with company policies and gaming regulations.Monitor dealers and gaming staff to ensure compliance with operational procedures and service standards.Ensure all bets, payouts, cash transactions, and chip movements are accurately processed and recorded.Receive, verify, and sign for table cash floats, gaming chips, cards, fills, and credits as required.Monitor table performance, win/loss results, cash drops, and inventory controls.Ensure all gaming documentation and records are completed accurately and in a timely manner.Maintain awareness of all gaming activities and promptly report suspicious transactions or incidents.Ensure compliance with Anti-Money Laundering (AML), Responsible Gaming, and internal control procedures.Resolve customer concerns and manage conflict situations professionally and efficiently.Support and guide Dealers and Chippers during gaming operations.Perform Dealer or Chipper duties when operationally required.Ensure gaming equipment is available, secure, and in proper working condition at all times.Conduct table openings and closures in accordance with established procedures.Attend meetings, training sessions, and development programs as required.Maintain a strong focus on customer satisfaction while ensuring operational integrity and security.RequirementsExperienceMinimum 4 years of casino gaming experience.At least 1 year of experience in an Inspector, Pit Supervisor, or similar supervisory gaming role.EducationSecondary school education or equivalent.Skills & CompetenciesStrong knowledge of American Roulette and Blackjack.Knowledge of additional casino games will be considered a strong advantage.Good understanding of casino operations, gaming procedures, and table management.Working knowledge of AML and Responsible Gaming requirements.Intermediate Microsoft Office skills.Strong verbal and written English communication skills.Additional language skills will be considered an advantage.Excellent numerical and analytical abilities.Strong organizational and problem-solving skills.Personal AttributesStrong leadership and team management skills.Professional, approachable, and customer-focused.Ability to make sound decisions in a fast-paced and high-pressure environment.High level of integrity, accountability, and discretion.Self-motivated with excellent attention to detail.Strong interpersonal and communication skills.Ability to resolve conflicts effectively and professionally.Committed to delivering exceptional service and achieving operational excellence.Key Performance AreasCompliance with gaming regulations, company policies, and operational procedures.Accuracy of gaming transactions and table controls.Effective supervision and development of gaming staff.Customer service quality and guest satisfaction.Compliance with AML, Responsible Gaming, health and safety requirements.Continuous professional and technical development.What We OfferCompetitive salary package.13th salary.Professional development and career advancement opportunities.Dynamic and fast-paced working environment.Ongoing training and leadership development.Supportive and collaborative team culture.Opportunity to work within a leading gaming and entertainment operation.

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.Job ResponsibilitiesDealing directly with clients’ queries over chat system and e-mailAnswering clients’ requestsPromoting products and services to clientsOptimize customers’ satisfactionInteracting with other departments as necessary to meet clients’ needsMaintaining professionalism in all instancesRequirementsAble to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)Experience preferred but not mandatoryExcellent command of the English languageAttention to detail and quality of workComputer literate and proficient user of ExcelEuropean citizenshipRemuneration & Benefits:Career development21 days Paid Annual Leave3 days Sick LeaveMedical Health InsuranceComplimentary lunchTeam Building ActivitiesMonetary voucher on Birthdays and additional occasionsEmployee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and moreReferral BonusPaid TrainingUnlimited daily snacks and beveragesSupportive and positive working environment

Since 2012, our client has been a leading provider of high-quality, fully tailored turnkey gaming platform solutions for the online casino and sports industry. Their services include Operations, CRM, Licensing, Platform Services, Player Management, Payment Processing, and Customer Care, supporting the success of more than 80 established partners.Licensed in the U.K. and Malta, with offices in Cyprus and Israel, our client continues to grow rapidly while delivering cutting-edge technology and strong operational support.They are now seeking a motivated and dynamic Customer Support Representative to join their team in Limassol or Larnaca.Job ResponsibilitiesDealing directly with clients’ queries over chat system and e-mailAnswering clients’ requestsPromoting products and services to clientsOptimize customers’ satisfactionInteracting with other departments as necessary to meet clients’ needsMaintaining professionalism in all instancesRequirementsAble to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)Experience preferred but not mandatoryExcellent command of the English languageAttention to detail and quality of workComputer literate and proficient user of ExcelEuropean citizenshipRemuneration & Benefits:Career development21 days Paid Annual Leave3 days Sick LeaveMedical Health InsuranceComplimentary lunchTeam Building ActivitiesMonetary voucher on Birthdays and additional occasionsEmployee Discounts Program, through Mad Benefits and their own partner network on wellness, fitness, beauty, food & beverages, and moreReferral BonusPaid TrainingUnlimited daily snacks and beveragesSupportive and positive working environment